It depends on the stain. Some are difficult or simply impossible to completely remove. We always follow an advanced stain removal process using chemicals that are not available to buy in the supermarket. Our success rate on stain removal is extremely high.

Your carpet’s life can be extended just from a routine professional carpet cleaning. Many carpet manufacturers require this when it comes to satisfying their warranties. If you avoid cleaning your carpet, you’re susceptible to holding in dust, dirt, dander and allergens. Getting regular cleanings can restore the original look and lustre of your carpet.

It depends on the household. If your home has children, pets, smokers, or if you’re just a large family in general, you will need to clean more often. Usually, it’s about every six to twelve months.

We strongly recommend that you vacuum beforehand, though it’s not mandatory. If you don’t vacuum, please make sure all visible debris is removed. We will move most furniture if necessary and within reason. Therefore, bookcases, fish tanks, sideboards etc. will not be moved. Please remove all fragile items so we don’t accidentally damage any of your belongings.

If you have certain spots of concern, let us know so we can give them special treatment.

Synthetic carpets and upholstery can dry in one to two hours if weather conditions are perfect. On average, it takes about three to five hours. On humid days it may take your carpet and upholstery longer.

You can walk on your carpets as soon as we walk out the door, but we recommend limiting this as much as possible until it’s entirely dry. On flat surfaces, like tile and hardwood, be careful when wet, because it will be slippery under foot.

Not at all; it can be quite the opposite. The buildup of dirt and other soil acts like an abrasive to your carpet and wears it down. Professional carpet cleaning restores life, colour and volume to your carpets and fabrics.